Programs and Services
Information Technology sets the standard of excellence for municipal governments by seeking state-of-the-art information services to improve the quality of our organizational processes, and to enhance information services to our communities. Below are the core areas that the IT department is focusing on:
Public safety, which incorporates emergency management, is a cornerstone to the City’s image. With City residents numbering approximately 35,000 and the number of daytime visitors estimated at 150,000, public safety is a top priority. The IT Department is undertaking specific projects such as a telephone notification system, Automated Vehicle License Plate Reading and Closed Circuit Television to strengthen the City’s positive public safety record and image. A newly upgraded Computer Aided Dispatch and Records Management System will aid the City in maintaining response times that our residents rely on and that are the envy of cities around the world. Our new Emergency Operations Center unites all public safety personnel to manage quickly and accurately, a large-scale crisis with the proper coordinated response.
Citywide Broadband and Wi-Fi
The City is in the midst of expanding its broadband network. To date, the City has invested nearly $4 million on broadband. The City’s operations, residents, business community and visitors alike have greatly benefited from this expansion. There are now over a dozen free public Wi-Fi locations throughout the City covering many of our parks and public areas. The IT Department is working to expand coverage as well as utilize the existing broadband network to install or upgrade other public services.
The City has already invested heavily on its internet site to meet its goal of world-class customer service. The elevation of customer service is fully embodied in the eGov initiative. Under the eGov initiative, the City developed a comprehensive plan that lays out the prioritized initiatives that will deliver the strongest ability to achieve ‘world class’ service. A newly revamped website and introduction of mobile apps shows our concerted effort to make information easy to find and presented in a clear, concise and useful way.
New Finance and Enterprise Resource Planning System
The City is in the process of overhauling its finance and enterprise resource planning systems to meet the current and future demands of many City departments. It will be a more integrated, standardized and robust finance and planning system that streamlines our processes and improves our service response times. Other anticipated benefits include efficiency improvements, consistency of financial data, standardized reporting and stronger analytical and decision-making capability.
Multimedia and Cable TV
With 3 win and 6 Los Angeles area Emmy nominations and over the last seven years, Beverly Hills TV has set itself apart from others by producing some of the best public television and public service announcements on television today.