Grievance Procedure

CITY OF BEVERLY HILLS

GRIEVANCE PROCEDURE

UNDER THE AMERICANS WITH DISABILITIES ACT

 

This grievance procedure is established in accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a grievance alleging discrimination in or failure to accommodate on the basis of disability in the provision of services, activities, or programs, by the City of Beverly Hills. The City of Beverly Hills’ Harassment in Employment Policy governs employment-related complaints of disability discrimination.

The grievance should be in writing and contain information about the alleged discrimination such as name, address, phone number of grievant and location, date, and description of the problem. The City’s optional ADA Grievance Form is available and may be submitted if desired. The grievant should fill out the Grievance Form, giving all of the information requested and provide any supporting documentation (if available). Alternative means of filing grievances, such as personal interviews, telephone interviews, or a tape recording of the grievance, will be made available upon request.

The grievance should be submitted by the grievant and/or designee as soon as possible but no later than 60 calendar days after the alleged violation to the City's ADA Coordinator, as follows:  

 

Department of Policy & Management

ATTN: Pamela Mottice-Muller, Director of Emergency Management, Resilience and Recovery/ADA Coordinator
455 N. Rexford Drive
Beverly Hills, CA 90210
Phone: (310) 285-1025
Email: pmottice@beverlyhills.org 

The ADA Complaint/Grievance Procedure and Grievance Form may also be obtained from the ADA Coordinator listed above.

Within 15 calendar days after receipt of the grievance, the ADA Coordinator or his/her designee will contact the grievant to discuss the grievance and the possible resolutions. Within 15 calendar days of the contact, the ADA Coordinator or designee will respond in writing. Responses, where appropriate, will be made in a format accessible to the grievant, such as large print, Braille, or audiotape. The response will explain the findings of the City and offer options for resolution of the grievance.

If the grievant and/or designee is dissatisfied with the response by the City’s ADA Coordinator or designee, the grievant and/or designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or designee. An optional City appeal form is available (PDF Coming Soon) to complete and submit, and may also be obtained from the ADA Coordinator listed above. Alternative means of filing appeals, such as personal interviews, telephone interviews, or a tape recording of the grievance, will be made available upon request.

Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the grievant to discuss the grievance and possible resolutions. Within 15 calendar days after the meeting, the City Manager or designee will respond in writing, and, where appropriate, in a format accessible to the grievant, with a final resolution of the grievance.

All written grievances received by the ADA Coordinator or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City for at least three years.

Use of this grievance procedure is not a prerequisite to the pursuit of other remedies, such as filing of a disability complaint with the U.S. Department of Justice, U.S. Equal Employment Opportunity Commission, Department of Fair Employment and Housing, or other appropriate state or federal agencies.

This document may be made available in alternate formats as a reasonable accommodation upon request. If you need assistance, please contact the ADA Coordinator listed above.

Additional information: If you would like to request a reasonable modification of a City program, service or activity, please contact the ADA Coordinator listed above. You may also complete a submit the City's Request for Reasonable Accommodation Form. This form may also be obtained from the ADA Coordinator, or from the Department presenting the program, service or activity.  

 
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  • City of Beverly Hills
  • 455 North Rexford Dr
    Beverly Hills, CA 90210
  •  
  • (310) 285-1000
  • Monday-Thursday 7:30AM-5:30PM
  • Friday 8:00AM-5:00PM
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