|FAQ - I have a problem with my local or long distance phone service (telecommunications) through Time Warner. Who can help me?|
Answer: The City has no regulatory franchise authority over phone services provided by Time Warner or any other telecommuications provider. If you are unable to resolve a complaint with Time Warner's digital telephone service, visit the California Public Utilities Commission website at http://www.cpuc.ca.gov/PUC/cec/telco/ or call directly at (800) 649-7570 or TDD (800) 229-6846.
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA 94102