Fire/Emergency Response Customer Satisfaction Survey

The Beverly Hills Fire Department takes pride in the service we provide to the community and we are constantly seeking ways to improve our performance.  You may have dialed 911 because you, your family, or someone in the community required our assistance, or you may have conducted business with our Fire Administration or Fire Prevention Bureau.  Please help us improve by completing the survey below regarding your experience with our fire/emergency response services. 

Please mark the type of service received:

Fire personnel were knowledgeable and respectful:

Fire personnel were dressed appropriately and professionally:

Fire personnel arrived promptly from when the 911 call was made:

Fire personnel kept you informed and responded to your question(s):

Fire personnel were compassionate and receptive to your needs:

Fire personnel resolved your problems on scene:

Fire personnel treated the injury/illness to your satisfaction:

Please rate the overall level of competence of our Fire personnel:

Please rate the overall customer service you received:

Additional comments/feedback:

If you would like a Fire Department representative to contact you, please provide your name and either a contact email and/or phone number below:
Contact Email:
Contact Phone:
  • City of Beverly Hills Shield
  • City of Beverly Hills
  • 455 North Rexford Dr
    Beverly Hills, CA 90210
  • (310) 285-1000
  • Monday-Thursday 7:30AM-5:30PM
  • Friday 8:00AM-5:00PM
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