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Consumer Information

Cable Television Services
The cable TV provider in the City of Beverly Hills is Spectrum Cable.
To schedule an appointment for installation of cable TV service from Spectrum, contact their sales office at (855) 243-8892.

Service & Billing Questions
For inquiries, troubleshooting and service on your existing account 24-hours a day/7 days a week:
 Spectrum Customer Service (855) 707-7328.


Beverly Hills Residential Subscriber Complaints
The City's Office of Cable Television mediates subscriber complaints and unresolved issues with Spectrum Cable television services.
If you have a complaint or have contacted Spectrum and are unsatisfied with their response,
please call the City's Cable TV Office at (310) 285-1178 or submit an ASKBev request under the "Resident Information" tab.


Broadband Internet Services
Internet/Broadband services are fully deregulated per Federal law. If you have a complaint about your Internet service, please visit the Federal Communications Commission website at www.fcc.gov/cgb/complaints.html
, or call directly at (888) 225-5322.

 Federal Communications Commission
 Consumer & Governmental Affairs Bureau
 Consumer Inquires and Complaint Division
 445 12th Street, S.W.
 Washington, DC 20554


Digital Phone Services
If you are unable to resolve a complaint with Time Warner’s digital telephone service (telecommunications), visit the California Public Utilities Commission website at https://www.cpuc.ca.gov/complaints/, or call directly at (800) 649-7570 or TDD (800) 229-6846.

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA 94102

 
  • City of Beverly Hills Shield
  • City of Beverly Hills
  • 455 North Rexford Dr
    Beverly Hills, CA 90210
  •  
  • (310) 285-1000
  • Monday-Thursday 7:30AM-5:30PM
  • Friday 8:00AM-5:00PM
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