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Living Americans with Disabilities Act Grievance Procedure
Grievance Procedure





This grievance procedure is established in accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, or programs, by the City of Beverly Hills. The City of Beverly Hills’ Harassment in Employment Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews, telephone interviews, or a tape recording of the complaint, will be made available upon request for persons with disabilities.

The complaint should be submitted by the complainant and/or designee as soon as possible but no later than 60 calendar days after the alleged violation to:  


Department of Policy & Management

ATTN: Pamela Mottice-Muller, Director of Emergency Management, Resilience and Recovery
455 N. Rexford Drive
Beverly Hills, CA 90210
Phone: (310) 285-1025
Email: pmottice@beverlyhills.org 


Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will contact the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the contact, the ADA Coordinator or designee will respond in writing.  Responses, where appropriate, will be made in a format accessible to the complainant, such as large print, Braille, or audiotape.  The response will explain the findings of the City and offer options for resolution of the complaint.

If the complainant and/or designee is dissatisfied with the response by the City’s ADA Coordinator or designee, the complainant and/or designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or designee.

Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City for at least three years.

Use of this grievance procedure is not a prerequisite to the pursuit of other remedies, such as filing of a disability complaint with the U.S. Department of Justice, U.S. Equal Employment Opportunity Commission, Department of Fair Employment and Housing, or other appropriate state or federal agencies. 

This document may be made available in alternate formats as a reasonable accommodation upon request.