Cable Television Services

Subscriber Complaints
The City's Office of Cable Television mediates subscriber complaints and unresolved issues with Time Warner Cable.  If you have a complaint or have contacted Time Warner and are unsatisfied with their response, please call the City's Cable TV Ofiice at (310) 285-1178 or Ask Bev for more information.

Installation
The cable TV provider in the City of Beverly Hills is Time Warner Cable.  To schedule an appointment for installation of cable TV service from Time Warner, contact their customer service office 24-hours a day, 7 days a week at (888) TW-CABLE (892-2253).  For general information on Time Warner Cable, visit their website at www.timewarnercable.com. 

Service & Billing Questions
For questions or concerns regarding your cable TV service or cable TV bill, please contact Time Warner's customer service center at (888) TW-CABLE (892-2253). 

Broadband Internet Services
Internet/Broadband services are fully deregulated per Federal law. If you have a complaint about your Internet service, please visit the Federal Communications Commission website at www.fcc.gov/cgb/complaints.html, or call directly at (888) 225-5322.

 Federal Communications Commission
 Consumer & Governmental Affairs Bureau
 Consumer Inquires and Complaint Division
 445 12th Street, S.W.
 Washington, DC 20554

Digital Phone Services
If you are unable to resolve a complaint with Time Warner’s digital telephone service (telecommunications), visit the California Public Utilities Commission website at http://www.cpuc.ca.gov/PUC/cec/telco/, or call directly at (800) 649-7570 or TDD (800) 229-6846.

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA 94102