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Title VI Complaint Procedure

This grievance procedure is established in accordance with the requirements of the Civil Rights Act of 1964 and Civil Rights Restoration Act of 1987. It may be used by anyone who wishes to file a complaint alleging discrimination in or failure to accommodate on the basis of age, ancestry, color, gender, gender expression, gender identify, genetic information, marital status, medical condition, mental disability, military and veteran status, national origin, physical disability, sex (includes pregnancy, childbirth, breastfeeding and/or medical conditions), 0r sexual orientation in the provision of services, activities, or programs, by the City of Beverly Hills. The City of Beverly Hills' Harassment in Employment Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of whom the complainant, and location, date, and description of the problem. The City's optional Title VI Complaint Form is available and may be submitted if desired. The complainant should fill out the Complaint Form, giving all of the information requested and provide any supporting documentation (if available). Alternative means of filing complaints, such as personal interviews, telephone interviews, or a tape recording of the grievance, will be made available upon request.

The complaint should be submitted by the complainant and/or designee as soon as possible but no later than 180 calendar days after the alleged violation to the City's Title VI Coordinator, as follows: 

Department of Policy and Management

ATTN: Gabriella Yap
Deputy City Manager
Title VI Coordinator
455 N. Rexford Drive
Beverly Hills, CA 90210
Phone: (310) 285-1080

The Title VI Complaint Procedure and Complaint Form may also be obtained from the Title VI Coordinator listed above.


Title VI Complaint Procedures

Any person who believes she or he has been discriminated against on the basis of race, color, national origin, sex, disability or age by the City of Beverly Hills (hereinafter referred to as "the City") may file a Title VI complaint by completing and submitting the agency's Title VI Complaint Form. The City investigates complaints received no more than 180 days after the alleged incident. The City will process complaints that are complete.

Once the complaint is received, the City will review it to determine if our City has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our City.

The City has 14 days to investigate the complaint. If more information is needed to resolve the case, the City may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, the City can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 15 days after the date of the letter or the LOF to do so. A person may also file a complaint directly with the Federal Highway Administration.

Use of this grievance procedure is not a prerequisite to the pursuit of other remedies, such as filing of a disability complaint with the U.S. Department of Justice, U.S. Equal Employment Opportunity Commission, Department of Fair Employment and Housing, or other appropriate state or federal agencies.


  • City of Beverly Hills Shield
  • City of Beverly Hills
  • 455 North Rexford Dr
    Beverly Hills, CA 90210
  • (310) 285-1000
  • Monday-Thursday 7:30AM-5:30PM
  • Friday 8:00AM-5:00PM

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